Networking
LAN, WAN, wireless, connectivity, and network devices.
CONTOUR MANAGED SERVICES
Your people supported.
Your infrastructure managed.
Your next step planned.
Contour combines AI-assisted operations with experienced people to reduce routine work, prioritize urgent issues, and help keep your business running. Connect help desk support, data center operations, senior engineering, IT consulting, and managed security through one team—with visibility through Cinch.
24/7/365 SUPPORTSENIOR ENGINEERING EXPERTISEFULLY MANAGED OR CO-MANAGED
FIVE OFFERINGS. ONE SERVICE RELATIONSHIP.
Support for today.
Expertise for what comes next.
Choose the services your business needs, with a team that connects user support, infrastructure operations, engineering, strategy, and security.
01 / HELP DESK · LEVEL 1 SUPPORT
Less time troubleshooting.
More time working.
AI helps our support team organize requests, identify relevant solutions, and resolve everyday issues more quickly—with experienced specialists ready to help. Contour’s help desk provides initial troubleshooting, records requests in Cinch, and routes issues to the right team.
- End-user, desktop, and supported application troubleshooting
- Ticket intake, prioritization, and Level 1 resolution
- Documented escalation to operations and engineering
- Remote support, with onsite resources available by agreement
A CLEAR PATH TO HELP
01
Request support
Your team contacts the help desk through agreed support channels.
02
Triage and troubleshoot
The request is logged, prioritized, and addressed at the right support level.
03
Resolve or escalate
Specialists take ownership when the issue needs advanced investigation.
24/7/365 support availability. Coverage, response targets, and supported applications are defined in your service plan.
02 / DATA CENTER OPERATIONS
Spot problems earlier.
Keep operations moving.
AI-assisted monitoring helps identify unusual behavior across networking, servers, storage, and protection systems so engineers can investigate and act sooner. Contour connects those insights with authorized remediation workflows and your operating plan.
- Monitoring, alert triage, and operational reporting
- Planned patching, maintenance, and configuration changes
- Capacity, health checks, and asset visibility
- Backup job oversight, restore coordination, and recovery planning
Servers
Physical and virtual platforms, operating systems, and workload health.
Storage
Capacity, performance, availability, and storage infrastructure.
Backups
Protection jobs, retained copies, and supported restore workflows.
03 / LEVEL 3 ENGINEERING
Faster insight.
Senior expertise.
AI helps organize diagnostic information so senior engineers can focus on root causes and lasting solutions. Contour brings networking expertise at a CCIE level, plus senior VMware and cloud engineering experience, to complex troubleshooting, architecture, and design.
- Advanced troubleshooting and root-cause analysis
- Complex networking, VMware, and cloud escalations
- Architecture reviews and solution design
- Remediation planning, technical changes, and knowledge transfer
ARCHITECTURE & DESIGN EXPERTISE
Understand the whole environment.
Design decisions connect applications, infrastructure, access, and recovery. Our senior engineers help you assess those dependencies and develop practical designs.
NETWORKINGCCIE-level experience
Complex routing, switching, connectivity, and network design.
VIRTUALIZATIONSenior VMware engineers
Virtual infrastructure troubleshooting, design, and optimization.
CLOUDSenior cloud engineers
Cloud and hybrid architecture, integration, and workload planning.
04 / IT CONSULTING
Turn operational insight
into a practical plan.
AI-assisted analysis helps surface recurring issues and opportunities to improve your environment. Contour’s architects turn those findings and your business requirements into practical modernization priorities, solution designs, and delivery plans.
- Infrastructure assessments, architecture, and design workshops
- Network, storage, virtualization, and cloud modernization
- Migration planning, implementation, and project coordination
- Recovery planning, operating procedures, and documentation
FROM REQUIREMENTS TO DELIVERY
Start with your business priorities.
Balance existing investments, technical requirements, and the changes your business needs.
ASSESSUnderstand the environment and goals
DESIGNBuild a workable architecture and plan
DELIVERImplement, validate, and document
HAND OVERPrepare your team for ongoing operation
05 / MANAGED SECURITY AS A SERVICE
Less alert noise.
More focus on real threats.
AI-assisted detection connects security signals and prioritizes suspicious activity. Experienced SOC analysts investigate and guide authorized response around the clock for covered environments. Contour coordinates escalation and remediation within your service plan.
- 24/7/365 monitoring, investigation, and guided response
- Vulnerability prioritization and remediation recommendations
- Security awareness and phishing education
- Security reporting, workflows, and compliance documentation support
Manage risk
Prioritize weaknesses and agree on practical next steps.
Prepare your people
Build awareness of phishing and social engineering.
Detect and respond
Investigate activity and coordinate an informed response.
Security tools, response responsibilities, and supported environments are agreed for your service. Recovery destinations are planned through Contour’s cloud and recovery offerings.
CONNECTED THROUGH CINCH
Your services.
A clearer view.
Explore support, service coverage, project progress, and documentation through Cinch. Browse these anonymized examples for a clearer view of how Contour connects your services and your team.
Track support requests
Review ticket status, priorities, and requests in progress.
Understand your service coverage
See service scope, consumption, and who manages each service.
See how support is organized
Explore a sample team availability view showing coverage and operational coordination.
Follow the plan from design to delivery
See project milestones, planned tasks, and dependencies in a shared timeline.
Keep priorities and progress in view
Explore an overview of active projects, upcoming tasks, and items that need attention.
Keep service knowledge within reach
Find example runbooks, network documentation, procedures, and service references in one place.
1 / 6Browse the views or select an image to enlarge.
Illustrative samples with no real customer names, server identifiers, or IP addresses. Available functions depend on your service and permissions.
HOW WE WORK
Clear scope.
A team that works with yours.
Choose fully managed services or work alongside Contour through a co-managed approach. Agree on responsibilities, support coverage, escalation paths, and service objectives from the start.
Assess
Understand your people, environment, and business priorities.
Plan
Define scope, architecture, responsibilities, and objectives.
Implement
Onboard services, validate configurations, and document the handover.
Manage & improve
Review service information and refine the plan as needs change.
Prefer something to take with you?Download a one-page overview of our services.
Managed Services Overview (PDF) LET’S BUILD YOUR SERVICE PLAN
Tell us where you need help.
We’ll help with the next step.
Bring your support needs, infrastructure challenges, or next project. Contour will help you shape a service plan around your business.